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Computer Automatically Restarts After You Upgrade to Windows XP

Gepost op 09-04-2003 - Windows XP - 0 reacties


De informatie in dit artikel is van toepassing op:

  • Microsoft Windows XP Professional Edition
  • Microsoft Windows XP Home Edition

Dit artikel is eerder gepubliceerd onder NL311466
IMPORTANT: This article contains information about editing the registry. Before you edit the registry, make sure you understand how to restore it ifa problem occurs. For information about how to do this, view the "Restoring the Registry" Help topic in Regedit.exe or the "Restoring a Registry Key" Help topic in Regedt32.exe.

Symptomen


After you upgrade your computer (with Easy CD Creator Platinum 5.02b and the DirectCD component installed) to Windows XP, you may experience one of the following symptoms:
  • Your computer may automatically restart when you try to shut down.
  • When you shut down your computer, you may receive the following error message on a blue screen:
    STOP 0x0000000A (0x000002DC, 0X000000FF, 0X00000000, 0X804E9D48)

    IRQ_NOT_LESS_OR_EQUAL

Oorzaak


This problem may occur if you are using a version of the DirectCD component of EZ CD Creator that is incompatible with Windows XP.

Oplossing

WARNING: Using Registry Editor incorrectly can cause serious problems thatmay require you to reinstall your operating system. Microsoft cannotguarantee that problems resulting from the incorrect use of Registry Editorcan be solved. Use Registry Editor at your own risk.


For information about how to edit the registry, view the "Changing Keys andValues" Help topic in Registry Editor (Regedit.exe) or the "Add and DeleteInformation in the Registry" and "Edit Registry Data" Help topics inRegedt32.exe. Note that you should back up the registry before you edit it.If you are running Windows NT or Windows 2000, you should also update your EmergencyRepair Disk (ERD).


To resolve this issue, contact Roxio to inquire about the availability of a fix for this issue. For information about how to do so, please view the following Roxio Web site:The third-party contact information included in this article is providedto help you find the technical support you need. This contact informationis subject to change without notice. Microsoft in no way guarantees theaccuracy of this third-party contact information.


To try to work around this issue:
  1. If Easy CD Creator is still installed, uninstall it, or uninstall only the DirectCD component.
  2. Rename the Udfreadr.sys and Cdudf.sys files that are located in the %Systemroot%\System32\Drivers folder to Udfreadr.old and Cdudf.old. File properties:

    Udfreadr.sys, 23-Oct-01, 5.0.2.155

    Cdudf.sys, 11-Jan-01, 5.0.2.155

    NOTE: These files may have already been removed by the uninstaller program for Easy CD Creator.
  3. Delete the following registry keys:

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\UdfReadr


    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\cdudf

  4. Restart your computer.

Meer informatie


For additional information about related topics, click the article number below to view the article in the Microsoft Knowledge Base:

311806 Windows XP Restarts When You Try to Shut Down Your Computer

The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

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Gekoppelde tags

Fix, Update, Upgrade, Windows 2000, Windows NT, Windows XP

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